www.emplo.org World Telecommunications jobs

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Customer Service Sales Associate

Interface with customers via inbound or the Internet for the purpose of resolving routine problems with products or services. PRINCIPAL DUTIES AND RESPONSIBILITIES: ensure customer satisfaction through adhering to policies, guidelines, and procedures; greet customers in a courteous, friendly, and professional manner using agreed upon procedures; listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem; meet customer requirements through first contact resolution; confirm customer understanding of the solution and provide additional customer education as needed; prepare complete and accurate work and update customer file; communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests; effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and / or improve productivity; participate in activities designed to improve customer satisfaction and business performance; occasionally use decision-support tools to answer questions; solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.Offer solutions to issues that are often non-standard/non-routine and require some clarification; maintain broad knowledge of client products and services. Location: Tennessee TN, US. Salary: $10.00-$12.00 / hour.

Telecommunication Engineer

Telecoms Engineer to works on complex telecom problems where analysis of wireless data networking problems requires an in-depth evaluation of various factors. Exercises judgment in developing methods, techniques and evaluation criteria for obtaining results. Ensures budgets and schedules meet corporate requirements. Incumbent plans and carries out work independently and uses own initiative and judgment to handle non-routine matters and ambiguous issues. Normally receives only general instructions on new or more complex assignments. Decisions are made independently and are acted upon by self and others. Responsible for establishing operating guidelines or methods for others. Provides technical guidance to lower level staff and may lead project team. Advisory or negotiate in nature and involves both exchange of technical or complex information, and is called upon to convince or negotiate with senior levels of management or equivalents on matters of significant consequence to the company. Demonstrates extensive knowledge of wireless engineering principles, of job-related functional area, of telecommunications technology and industry. Experience in GSM, GPRS, WiMAX, LTE, WiFi and WCDMA wireless technologies is a great bonus. Electrical Engineering degree and 5-7 years telecoms job-related experience in USA or Canada. Location: New York NY, US. Salary: $15.00 / Hour.